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Terms & Conditions

1. Missing package marked as delivered:

Occasionally packages are marked as delivered although they are still in the postal vehicle, be kind to your postmen (they are super busy folks!) and give it a day or two. If the parcel still doesn't show up, please contact me via the contact page or leave a message :)

Packages which are marked as delivered by your country's postal services are deem as final delivery. I will not be able to compensate any packages which are marked as delivered. The postal services have advised to check the following locations if your parcel has been marked as delivered:

  • Check with your neighbours
  • Under/inside a carport
  • Inside a sheltered front veranda or porch
  • Behind sheltered fixed/solid structures (i.e. plant pots)
  • Behind flyscreen door
  • Inside a meter/fuse box
  • If a business: with reception, mail room, other staff etc.

2. Packages lost in transit:

All packages are shipped with tracking unless explicitly stated as unregistered or untracked, however there is still the possibility of a lost package.

If the delivery address on the order is incorrect and/or incomplete, I cannot provide any refunds. I can attempt to log an investigation with the postal services but there is no guarantee that the package will be found.

If the delivery address on the order is correct and complete, please contact us if packages are not delivered after 30 days from the shipped date, you can contact us to log an investigation with the postal services. If your package is confirmed lost by the postal services, a full refund or resend can be made.

3. Items damaged during transit:

Please snap a photo of the damaged item(s) and send it together with your order number via the chat function or email us at xevpalletcrafts@yahoo.com within 7 days of receipt.
I can only act upon items which are either damaged during transit or as part of a manufacturing defect. Strictly no refunds or replacements after 7 days of receipt.

4. Returned packages:

Some countries will require a signature to accept the package. If no one is home to accept the package, the postman should deposit a failed delivery note at your doorstep or mailbox. Please follow the instructions on the note to collect or arrange a re-delivery.

Please be warned that packages returned to seller typically takes upwards of 3 months to reach the seller. I have received return packages that were posted 9 months ago!

If your order is returned to us undamaged due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, you will be refunded as follows: You will be refunded the total amount of the order, minus the shipping. This is only applicable if there were no customisation done to your order, customisation includes but is not limited to:

  • special pokemons not in the listing
  • two or more pokemon combination as requested by the customer
  • inclusion of anniversary, etc special dates 
  • inclusion of initials 
  • special bases

If you would like us to resend the order, you will need to pay for the postage fees again.

5. Promotional coupons & discounts:

Coupons are strictly to be applied upon checkout. No exceptions can be given to add the coupon after the submission of order.

6. Order cancellations:

I do not accept cancellations once the order is placed.

7. Refunds & replacements:

Strictly no refunds, returns and exchange of products unless there are major defects determined upon receipt of order. I am not liable for any mishandling of the pokeballs.

Any missing items in the package must be made known to me within 7 days of receipt.

8. Destination customs fees and/or taxes:

The prices on my website do not include any taxes and I cannot be liable for your country's custom and import taxes. If your order is above the limit amount for your country, please be ready to pay taxes when your order arrives.

9. Website content:

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Xev Pallet Crafts. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorized by law or in writing by Xev Pallet Crafts.